GENERAL QUESTIONS

As we provide free shipping at our own cost, we cannot pay for returning item(s).

No! We provide accessible shipping locations that do not require us to pay for shipping.

You can apply your given code while completing the order at the checkout page. Make sure to use CAPITAL LETTERS.

It’s available in both. Please see our size guide page.

Custom-made to-measure sizes are available for suits and tuxedos only.

Please read our exchange and return guidelines for more details.

You can place order cancellation requests within (1) day of an order (If not Shipped), resulting in a flat deduction of 25% from your ordered item’s amount. You must receive and apply for a return if the product is in transit.

Once your order is dispatched, Motoleatherjacket will notify you with the tracking details through an e-mail. You can also track it here.

Immediately contact our customer service team to brief your issues. Visit our return and exchange policy page for more information.

After placing your order, you will receive an e-mail confirmation within a few minutes.

We ship worldwide except in Israel, Russia, and APO/FPO addresses. For further queries, contact us at motoleatherjacket@gmail.com 

Any product you purchase from our store typically takes 4-8 business days to deliver. Note:  Due to the global pandemic, there can be slight delays in your orders. You can contact us at motoleatherjacket@gmail.com if your product is not shipped in the mentioned timeline.

We use SSL (Secure Socket Layer) to secure and protect your privacy, which provides end-to-end encryption. We use Paypal, one of the best secure payment options available.

Motoleatherjacket will send your complete order details (the price of each item, order number, and shipping charges) to you via e-mail.

You can change your order(s) if the item is not shipped. Please send your order number(s) to our customer service for correction.

You can order by selecting any product from our website. Then, special sizing and click add to cart. Motoleatherjacket.com accepts PayPal, Visa, American Express, Master Card, and Discover Cards for Payments.

It can usually take up to 7 working days (excluding weekends and bank holidays) from the day after the date of your return for your parcel to be delivered back to our warehouse and processed.
We’ll send you an e-mail once we’ve completed your return, letting you know whether a refund or exchange has been processed. 
Any refund will be automatically issued to the payment method you used to place your original order. Depending on your payment method issuer, this typically takes ten working days in the UK. 

A gift voucher will be issued instead.
If you’ve returned more than one order in the same parcel, please allow 24 hours for all your returns to be completed.  
If your returns haven’t reached us after the returns time frame, don’t hesitate to contact us using one of the contact options below so we can help you further.
motoleatherjacket@gmail.com 

 

Your estimated delivery date is in your Order Confirmation e-mail – please allow until this date for your order to arrive. You’ll be able to get the latest updates on your order by clicking the tracking link in your shipping confirmation e-mail. Alternatively, you can log into ‘My Account and click ‘Track This Order. Your tracking link will be able to provide up-to-date information on the status of your order. If your estimated delivery date has passed and you haven’t received your order, please contact our Customer Care team on one of the options below so we can help you further. motoleatherjacket@gmail.com.

HOLIDAY RETURNS POLICY

You can exchange online gift purchases from Friday, 1 November 2019, to Wednesday, 8 January 2020. Please note that our standard 14-day refund policy still applies to online purchases. For more information: motoleatherjacket@gmail.com 

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